If your Credit has not been tracked in your MyAmexShop Order History within 7 days, you can easily submit a claim by visiting your Click History in the My Account section.
Simply search for the claim related to your date and time of purchase and follow the prompts in the online form.
You will be asked for a few order details and proof of purchase, so have your order confirmation email or invoice ready.
Please add any details to this form that you feel might be necessary, as this could assist our team in finding you a speedy resolution.
Note: You can only submit Credit claims 7 to 45 days from purchase. Early or late submissions cannot be accepted.