Account Setup & Linking
- What American Express Card types are eligible for MyAmexShop?
- What is MyAmexShop?
- How do I create a MyAmexShop account?
- I am an Additional Card Member, can I still use MyAmexShop and receive credit back?
- If I want to link a new American Express Card to MyAmexShop will I still receive credit that are pending?
- Can I add more than one Card to my MyAmexShop account?
Account Help
- Where can I see a history of all my credit?
- I made an eligible purchase, but I don't see it in MyAmexShop account history.
- How do I change or reset my password?
- How do I update my email address?
- How can I delete MyAmexShop account?
- I have a question about the items or services I purchased, who should I contact?
Earning Credit
- When will I receive my credit?
- What does earning ‘credit back’ mean?
- What does ‘Status Pending,’ 'Complete,' ‘Processing,’ ‘Reversed,’ and ‘Cancelled’ mean on my MyAmexShop account?
- How can I earn credit back to my Card?
- I have an American Express Card with loyalty points (i.e. Qantas, Velocity or Membership Rewards) - will I receive my points in addition to my credit?
- If I pay for a purchase using Membership Reward® points, will I still be eligible for the credit on the total amount of the purchase?
Credit Earning Rules
- Why was my credit rejected?
- Is there a credit earning limit?
- Can I earn credit back if I forget to go via MyAmexShop?
- If I return or cancel my order, am I still eligible for the credit?
- I used a coupon code that was not offered on MyAmexShop. Can I get credit back?
- How much credit can I earn back to my Card?